Transparency and Care

The team at Janvier Flare is committed to ensuring that your experience shopping online is just as positive as your visits to our physical stores. That’s why we crafted our policies to be fair, transparent, and hassle-free.

Order Processing & Shipping*

Orders are usually processed within 5 business days from the time the order is placed. The order ship date does not count as a day in transit. 

You should receive a shipping notification with tracking information once your order leaves our warehouse. 

Products typically ship on Wednesdays


Lost or Stolen Packages::
Please be aware that we are not responsible for packages that have been marked as delivered but appears to have been stolen. Please make arrangements to contact the shipping carrier within 24 - 48 hours if you receive confirmation that your order is delivered but you did not receive the package. 

Wrong Address::

We will send the candle to the address provided. We are not responsible for packages that are delivered to the wrong address due to incorrect, incomplete shipping address provided by the customer, or the carrier delivering to the wrong address.
Please email us immediately once you discover the wrong address has been provided. We may edit your shipping address before your package is ready to ship, however once the package had shipped, we are unable to intercept to make changes.